This Refund Policy outlines the circumstances under which refunds may be issued for services or transactions conducted through the Johnkeans UK Ltd platform. By using our platform, you agree to the terms outlined in this policy.
All payments made to Johnkeans UK Ltd are non-refundable unless otherwise stated in a written agreement or specified below.
– Subscription fees are billed in advance and are non-refundable.
– If you cancel your subscription before the end of the current billing cycle, you will not receive a refund for the unused portion.
– No refunds will be issued for partial use, non-use, or dissatisfaction unless legally required.
– Fees related to RFQ handling, quotation submission, or procurement services are non-refundable once the service is initiated.
– We do not guarantee that pricing will be received within bidding deadlines. Refunds will not be issued for unavailability of price or missed bids due to manufacturer delays.
– If a transaction fails due to a technical error on our platform and your payment was processed, you may be eligible for a full or partial refund after investigation.
– You must notify us within 3 business days of the error by emailing support@johnkeans.com with payment evidence and transaction details.
– If you believe you have been charged more than once or your payment was unauthorized, please contact your card provider immediately and notify us.
– After verification, we may issue a refund for duplicate or unauthorized transactions, if applicable.
– Approved refunds will be processed within 7 to 14 business days via the original payment method.
– Processing time may vary depending on your bank or payment provider.
All refunds, if applicable, will be made via the same payment method used. We do not issue cash refunds or store credits.
We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website and will take effect immediately.
If you have questions about our Refund Policy, contact:
Johnkeans UK Ltd
Email: support@johnkeans.com
Registered Office: [Insert UK Address]