Worldwide Shipping & Delivery

Orders are generally prepared for dispatch within:

Customised, manufactured or large-volume orders: As confirmed in the applicable quotation or order confirmation.

Processing times begin after:

Any necessary product specifications, drawings or customisation details have been approved.

Business days exclude weekends and public holidays in England.

Processing time refers to the period required to prepare an order before dispatch. It does not include carrier transit time.

Available delivery methods and estimated delivery times will be displayed at checkout or confirmed in your quotation or order confirmation.

Delivery estimates begin when the order is dispatched, not when the order is placed.

Delivery dates are estimates unless we expressly confirm a fixed delivery date in writing. Actual delivery times may vary because of:

Events outside our reasonable control.

For UK Consumer orders, unless another delivery period has been agreed, we will deliver without undue delay and normally within 30 days after the contract is formed.

We deliver to many destinations worldwide. However, delivery may not be available for every product or country.

Shipping restrictions may apply to:

Remote or restricted territories.

If we cannot ship a product to your destination, we will contact you before dispatch and offer an appropriate alternative or refund.

Shipping charges are calculated based on:

Remote-area or special-handling charges.

The applicable shipping charge will normally be displayed at checkout or confirmed in a quotation.

Additional charges will not be added after order acceptance without your agreement, except where they result from inaccurate information supplied by the customer or are imposed by customs or government authorities for which the customer is responsible.

International shipments may be subject to:

Other government or regulatory fees.

Unless the checkout, quotation or order confirmation expressly states that duties and taxes are included, these charges are the customer’s responsibility and are not included in the product or shipping price.

The customer may be required to act as the importer of record and provide identification, tax information, permits, licences or other customs documentation.

For Business Customers, the applicable delivery terms or Incoterms will be stated in the quotation or order confirmation. If specific Incoterms are agreed, those terms will take priority.

JOHNKEANS cannot control or estimate charges imposed by customs authorities. Customers should contact the relevant customs authority before ordering if clarification is required.

International customers are responsible for providing accurate information and documents required for customs clearance.

Customs authorities may inspect, hold or delay shipments. JOHNKEANS will provide reasonable assistance where possible but cannot control customs-clearance times.

Additional costs caused by missing information, unpaid duties, refused clearance, prohibited imports or customer delay may be charged to the customer where permitted by law.

Tracking information will be sent by email or made available through the order-tracking system where tracking is provided by the carrier.

Tracking updates are generated by the carrier and may not appear immediately after dispatch.

Some freight, postal, remote-area or specialist delivery services may provide limited tracking information.

Orders containing multiple products may be dispatched in separate shipments where:

Separate delivery is operationally necessary.

We will not charge additional shipping fees for a split shipment unless this has been agreed in advance.

Each shipment may have a separate tracking reference and delivery date.

Large, heavy or industrial products may require:

Delivery to a commercial address.

Unless otherwise agreed, the customer is responsible for ensuring that the delivery location is safe and accessible and that suitable unloading equipment and personnel are available.

Additional charges may apply for redelivery, waiting time, restricted access, specialist unloading or unsuccessful delivery attempts.

Customers are responsible for providing a complete and accurate delivery address, including:

Any necessary delivery instructions.

Contact us immediately if the delivery address needs to be changed.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional charges may apply where a shipment must be redirected, returned or resent because incorrect or incomplete address information was provided.

Certain carriers and products cannot be delivered to:

Restricted or sanctioned territories.

We may request an alternative physical delivery address before accepting or dispatching an order.

The carrier may attempt delivery more than once or leave instructions for collection.

If a shipment is:

we may deduct reasonable carrier, return, storage, customs and redelivery costs from any refund where legally permitted.