Terms & Conditions

This website is operated by JOHNKEANS UK LTD, a company registered in England and Wales. • Company name: JOHNKEANS UK LTD • Company number: 17500105 Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ • Website: www.johnkeans.co.uk • Email: support@johnkeans.co.uk • Telephone: +44 7444 906 225 References to “JOHNKEANS,” “we,” “us” or “our” mean JOHNKEANS UK LTD.

These Terms govern: • Your use of the JOHNKEANS website; • Purchases made through our website; • Orders accepted through quotations, invoices or other written communications where these Terms are incorporated; and Related services supplied by JOHNKEANS. Additional terms may apply to particular products, quotations, warranties, promotions or business orders. If there is a conflict, the terms expressly stated in an accepted quotation or written agreement will take priority for that transaction. Nothing in these Terms affects any statutory rights that cannot legally be excluded or limited.

A Consumer is an individual purchasing products mainly for personal use and not primarily for business, trade, craft or professional purposes. A Business Customer is any person, company or organisation purchasing products wholly or mainly for commercial, trade, craft or professional purposes. Certain provisions of these Terms apply differently to Consumers and Business Customers. Where a section applies only to one category, this will be stated clearly. By placing an order as a Business Customer, you confirm that you have authority to bind the company or organisation on whose behalf you place the order.

You must be at least 18 years old and legally capable of entering into a binding contract to place an order. You are responsible for: • Providing accurate and complete information; • Maintaining the confidentiality of your account credentials; • Restricting unauthorised access to your account; and Informing us promptly if you suspect unauthorised account activity. We may suspend or close an account where we reasonably suspect fraud, misuse, security risks or a breach of these Terms.

We take reasonable care to ensure that product descriptions, specifications, dimensions, compatibility information, images and prices are accurate. However: • Product colours and appearance may vary slightly because of screen settings, lighting, production batches or manufacturing changes; • Product packaging may change without affecting the product’s essential characteristics; • Measurements and capacities may be subject to reasonable manufacturing tolerances; and Illustrations and photographs may include accessories not supplied with the product unless expressly stated. Customers must review product specifications and compatibility before ordering. If you require a product for a specific technical application, contact us before purchase. We may update or discontinue products without notice, but changes will not materially affect an order already accepted without your agreement.

Placing an order constitutes an offer to purchase products from us. After receiving your order, we may send an acknowledgement confirming that it has been received. This acknowledgement does not mean that your order has been accepted. A binding contract is formed only when we: • Send you a dispatch confirmation; • Issue written acceptance of your order; or Begin preparing a customised or specially procured product with your authorisation, whichever occurs first. We may refuse or cancel an order before acceptance where: • A product is unavailable; • The price or product information contains an obvious error; • Payment cannot be authorised; • Delivery restrictions apply; • Additional verification is required; • We reasonably suspect fraud or unlawful activity; or The order exceeds applicable quantity limits. If we cancel an order after receiving payment, we will refund the amount paid for the cancelled products.

Unless stated otherwise, quotations are valid only for the period shown on the quotation and remain subject to availability, credit approval and final order acceptance. Purchase orders issued by Business Customers do not override these Terms unless we expressly agree otherwise in writing. For specially sourced, manufactured, configured, branded or customised products, we may require: • A non-refundable deposit; • Approval of technical drawings, specifications or samples; • Minimum order quantities; • Extended manufacturing lead times; or Separate cancellation conditions. These requirements will be stated in the quotation or order confirmation.

Prices are shown in the currency displayed on the website or quotation. Unless clearly stated otherwise: • UK consumer prices include applicable VAT; • Delivery charges are calculated separately and shown before checkout; • International customers are responsible for applicable import duties, customs charges, local taxes, clearance fees and government charges; and Business quotations may show VAT separately. We may change prices at any time before accepting an order. Price changes will not affect orders already accepted. If a price is obviously incorrect, we are not required to supply the product at that incorrect price. We will contact you and allow you to continue at the correct price or cancel the order for a full refund.

We accept the payment methods displayed at checkout or stated in our quotation or invoice. Payment must be received in cleared funds before dispatch unless we have approved written credit terms. You confirm that: • You are authorised to use the selected payment method; • The payment information provided is accurate; and Sufficient funds or credit are available. Payments may be processed by third-party payment providers subject to their own terms and privacy practices. For Business Customers with approved credit terms, late payments may attract interest and recovery costs as permitted by applicable law or stated in the accepted quotation.

Available delivery methods, estimated delivery times and charges will be displayed at checkout or stated in the quotation. Delivery dates are estimates unless we expressly confirm a fixed delivery date in writing. Delays may occur because of customs clearance, carrier disruption, supplier delays, manufacturing issues or events outside our reasonable control. For UK Consumer orders, unless another delivery period has been agreed, we will deliver without undue delay and normally within 30 days after the contract is formed. We may deliver an order in separate consignments where reasonable. You will not be charged additional delivery fees unless agreed in advance. You are responsible for providing a complete and accurate delivery address and ensuring that somebody is available to accept delivery where required.

Please inspect your order as soon as reasonably possible after delivery. Contact us promptly if: • Products are damaged in transit; • Items are missing; • You receive an incorrect product; or The parcel appears to have been tampered with. Providing photographs of the packaging, shipping label and product may help us investigate the matter efficiently. Business Customers must notify us of visible shortages or transit damage within the period stated in the applicable quotation or delivery documentation. This does not affect any rights that cannot legally be excluded.

For Consumers, responsibility for loss or damage generally passes to you when the products are delivered to you or to a person identified by you to receive them. Ownership passes when we have received full payment for the products. For Business Customers, ownership remains with JOHNKEANS until all amounts owed to us for the relevant products have been paid in full. Risk passes as specified in the quotation, delivery terms or applicable Incoterms. If none are specified, risk passes upon delivery to the stated destination.

If you are a UK Consumer purchasing online, you normally have the right to cancel an eligible order within 14 days after the day on which you, or a person nominated by you, receives the products. If an order contains multiple products delivered separately, the cancellation period normally begins after the final product is received. To cancel, notify us clearly by email or through any cancellation method provided on our website. You then normally have a further 14 days to return the products. Cancellation rights may not apply to certain products, including: • Products made to your specifications or clearly personalised; • Sealed products that are unsuitable for return for health-protection or hygiene reasons once unsealed; • Products that become inseparably mixed with other items after delivery; • Products liable to deteriorate or expire rapidly; and Other products excluded under applicable law. Further details are provided in our Return and Refund Policy.

Returns must be made in accordance with our Return and Refund Policy. Where a Consumer lawfully cancels an eligible online order, we will refund the product price and the cost of standard outbound delivery. Additional costs resulting from selecting an enhanced delivery method are not normally refundable. We may reduce a refund where a Consumer has handled a product beyond what is reasonably necessary to establish its nature, characteristics and functioning, as permitted by law. Unless the product is faulty, incorrect or damaged on delivery, the customer may be responsible for return costs where this was communicated before purchase. Refunds will normally be issued using the original payment method and within the legally required period.

Products supplied to Consumers must be: • Of satisfactory quality; • Fit for their intended purpose; and As described. If a product is faulty, damaged or misdescribed, Consumers may have statutory rights to a refund, repair, replacement or price reduction, depending on the circumstances and applicable law. Nothing in these Terms or our policies limits those statutory rights. Business Customers must notify us of alleged defects within the applicable inspection or warranty period and provide reasonable evidence supporting the claim.

Any commercial warranty provided for a product is additional to, and does not replace, a Consumer’s statutory rights. The applicable warranty period and coverage will be stated on the product page, warranty document, quotation or order confirmation. Unless prohibited by law, a warranty may exclude damage caused by: • Normal wear and tear; • Accidents or external damage; • Misuse, abuse or negligence; • Incorrect installation, storage or maintenance; • Use outside published specifications; • Unauthorised modification or repair; • Use of incompatible parts, accessories or consumables; or Failure to follow operating and safety instructions. Warranty claims may require proof of purchase, the product serial number, photographs, inspection or return of the product.

Products must be installed, operated, inspected and maintained in accordance with: • Manufacturer instructions; • Product safety information; • Applicable laws and standards; and Appropriate professional or technical practices. Certain industrial products require trained or qualified personnel, suitable personal protective equipment and workplace risk assessments. You are responsible for confirming that a product is suitable for the intended application, voltage, frequency, environment, load, material and operating conditions. Do not use a damaged or defective product. Contact us or an authorised service provider for assistance.

International orders may be subject to: • Import restrictions; • Customs inspections; • Duties and taxes; • Certification requirements; • Product-registration requirements; • Voltage or frequency differences; and Local safety or regulatory requirements. Unless we expressly agree otherwise in writing, the customer is responsible for confirming that the product may legally be imported, installed and used in the destination country. International delivery times may be affected by customs clearance and local authorities.

Promotions and discount codes: • Apply only during the stated promotional period; • Cannot be exchanged for cash; • May be restricted to selected products, customers or territories; • Cannot be combined unless expressly permitted; and May be withdrawn where there is fraud, misuse or an obvious error. Specific promotional terms will take priority where they conflict with this section.

The website and its content—including JOHNKEANS trademarks, logos, text, graphics, product photography, videos, software and page design—are owned by or licensed to JOHNKEANS and are protected by applicable intellectual-property laws. You may use the website only for lawful personal or internal business purposes. You must not copy, modify, reproduce, distribute, republish, commercially exploit or create derivative works from our protected content without prior written permission. Third-party trademarks and content remain the property of their respective owners.

You must not: • Use the website unlawfully or fraudulently; • Attempt to gain unauthorised access to any account, server or system; • Introduce viruses, malware or harmful code; • Scrape, harvest or extract website data without permission; • Interfere with website operation or security; • Misrepresent your identity or authority; or Infringe our rights or the rights of any third party. We may restrict or terminate website access where these requirements are breached.

Nothing in these Terms excludes or limits liability for: • Death or personal injury caused by negligence; • Fraud or fraudulent misrepresentation; • Breach of mandatory statutory rights; or Any other liability that cannot legally be excluded or limited. If you are a Consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill. We are not responsible for business losses suffered by Consumers, including loss of profit, revenue, opportunity, contracts or business interruption, because products supplied under a Consumer contract are intended for private use.

This section applies only to Business Customers. To the fullest extent permitted by law, JOHNKEANS will not be liable for: • Loss of profit; • Loss of revenue; • Loss of business; • Loss of production; • Loss of anticipated savings; • Loss of goodwill; • Loss or corruption of data; or Indirect or consequential loss. Subject to liabilities that cannot legally be excluded, our aggregate liability arising from an order will not exceed the total amount paid or payable for the products giving rise to the claim, unless a different limitation is expressly agreed in writing. Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.

We are not responsible for delay or failure caused by events outside our reasonable control, including: • Natural disasters or extreme weather; • War, terrorism, civil unrest or government action; • Epidemics or pandemics; • Fire, flood or explosion; • Strikes or industrial disputes; • Transport, port, customs or carrier disruption; • Supply-chain or material shortages; • Power, telecommunications or internet failures; or Changes in import or export restrictions. We will take reasonable steps to reduce the effect of the disruption and will contact affected customers where appropriate.

We process personal information in accordance with our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy and cookie-preference controls.

If you have a complaint, please contact: • Email: support@johnkeans.co.uk • Telephone: +44 7444 906 225 Please provide your name, order number and details of the issue. We will investigate and respond within a reasonable period. Nothing in this section prevents a Consumer from exercising any statutory rights or pursuing available legal remedies.

These Terms and any dispute arising from them are governed by the laws of England and Wales. If you are a Consumer residing outside England and Wales, you retain any mandatory protections available under the laws of your country of residence and may be entitled to bring proceedings in your local courts. For Business Customers, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.

We may update these Terms periodically to reflect legal, regulatory, operational or commercial changes. Updated Terms will be published on this page with a revised “Last updated” date. Changes will apply prospectively and will not alter the terms governing an order already accepted unless required by law or agreed with you.

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. A delay or failure by either party to enforce a right does not waive that right. You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law allows otherwise. We may transfer our rights and obligations as part of a business reorganisation, provided this does not reduce a Consumer’s rights. No person other than you and JOHNKEANS has the right to enforce these Terms, except where expressly stated.

For questions about these Terms or an order, contact: • JOHNKEANS UK LTD Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ • Company number: 17500105 • Email: support@johnkeans.co.uk • Website: www.johnkeans.co.uk